Service call procedure

Use this procedure only when you have tried all of the operator actions described in the error message or listed in this book.


Do this procedure to collect the required information before placing a call to your service representative.

  1. Collect information about the printer system, including the machine type, model number, and serial number. This information is on a label behind the front right cover, beneath the developer, on the horizontal frame of the printer engine or on the Printer - Version panel of the touch panel. To view printer details, select Printer Definition -> Printer -> Version. You will be asked for this information when you place the service call.
  2. Collect information related to the problem. The service representative always needs the following information: Also, the following optional information may be useful:
  3. Follow your site procedures for reporting problems. For example, you may need to notify the shift supervisor or the system programmer before you request a service call.