Clearing a forms jams in the Transfer Station, the Upper Fuser, or the Forms Exit area

To clear the jam message from the printer operator panel and the touch panel, you must press Auto Load - Stop on the printer control panel.

The following intervention messages can be displayed when a forms jam occurs in the transfer station area, the upper fuser area, or the forms exit area:

Intervention Error Code
Transfer Station Forms Jam (Auto Load) 0184
Upper Tractor Forms Jam (Auto Load) 0191
Upper Fuser Forms Jam (Auto Load) 0185

Automatic reprinting is not necessary for this type of jam because printing was not occurring when this jam was detected.

Be aware that dark-colored backing on the forms can cause the printer to display these messages.


Do this procedure to clear a forms jam in the transfer station, upper fuser, and forms exit area.

  1. Select Auto Load - Stop on the printer control panel.
  2. Visually check to see if a forms jam is actually present.
    1. For error codes 0184 and 0191, if there is no jam in the transfer station area, clean the upper tractor jam sensor. See Cleaning the transfer station area
    2. If there is a forms jam, clear the forms from the appropriate area:
  3. If the intervention is still displayed, press Check Reset on the operator panel of the affected printer or select OK on the touch panel.
  4. Check for and resolve or postpone any other error or intervention message that appears on the printer operator panel or the touch panel.
  5. For Dual Simplex Operations: If you found a forms jam, reload the forms.
  6. For Duplex Operations: If the jam was within Printer 1, reload the forms.
  7. For Duplex Operations: If necessary, complete the "Align Forms" procedure again (Forms -> Align Forms).
    1. Select Forms Feed Forward once. This provides enough forms beyond Printer 1 to splice (on the floor between Printer 1 and Printer 2) the forms just auto loaded on Printer 1 to the forms remaining in the forms path.
    2. Complete the "Align Forms" procedure (Forms -> Align Forms).
    3. Do all the steps in Checking forms alignment for both Printer 1 and Printer 2.
  8. Select Start on the printer operator panel or on the Main touch panel for the affected printer.
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