Clearing a forms jam in the Stacker

To clear the jam message from the printer operator panel and the touch panel, you must open and close the stacker gate, or you must lower and then raise the stacker table.

The following intervention messages can be displayed when a forms jam occurs in the stacker:

Intervention Error Code
Stacker Forms Jam 0161 or 0164
If this error occurs shortly after you use the auto load function, you may be loading forms with the wrong first-fold direction. This causes the forms to fold opposite their original fold direction in the stacker. See steps 3 and 4 in Clearing a forms jam in the Stacker
These errors are not set when a Postprocessing Device Interface feature is installed and enabled.


Do this procedure to clear a forms jam in the stacker.

  1. Visually check to see if a forms jam is actually present.
  2. Open the stacker gate.
  3. If you do not find a jam, clean the stacker jam sensors.
  4. If you find a jam, clear the forms from the stacker and pendulum area.
    When you remove the forms from the stacker, leave 4 to 5 pages attached to the end of the job running in the stacker. This ensures correct forms folding when printing resumes.
  5. Close the stacker gate.
  6. If any of the intervention messages are still displayed, press Check Reset on the affected printer operator panel or select OK on the touch panel.
  7. Check for and resolve or postpone any other error or intervention message that appears on the printer operator panel or the touch panel.
  8. If necessary, complete the "Align Forms" procedure (Forms -> Align Forms).
    1. Select Forms Feed twice. This provides enough forms beyond Printer 1 to auto load Printer 2.
    2. Complete the "Align Forms" procedure by adding enough forms beyond Printer 2 to splice (on the floor between Printer 2 and a postprocessing device) the forms just auto loaded on Printer 2 to the forms remaining threaded in a postprocessing device.
    3. Do all the steps in Checking forms alignment for both Printer 1 and Printer 2.
  9. Ensure that Forms Set on the printer control panel displays the same fold direction as the fold on the lower tractors.
  10. Select Start on the printer operator panel or on the Main touch panel for the affected printer.
    caution 85