Clearing a forms jam when the jam is not visible

To clear the jam message from the printer operator panel display and the touch panel, press the Vacuum push button twice: once to turn the vacuum off and again to turn the vacuum back on.

The following intervention messages can be displayed when a forms jam occurs:

Intervention Error Code
Forms Not Set at Upper Tractor 0111
Upper Tractor Forms Jam 0119
Tension Arm Down 0131
Tension Arm Up 0132
Skew Error 0133
Fuser Wrap 0134


Do this procedure to clear the forms jam when the jam is not visible.

  1. Clean the upper tractor jam sensor.
  2. Open the upper tractor covers and ensure that the tractor holes align with the tractor pins.
  3. Press the Vacuum push button to turn the forms vacuum off.
  4. Hold down the tension arm while you do the following:
    1. Select Forms Feed on the printer control panel to align the form perforation of the first full page with the correct length alignment mark on the lower tractors. See Figure 85 for details.
    2. Press Stacker Up on the stacker control panel to make the forms taut.
    3. Slowly move the Tension Arm up to line up the mark with the alignment slot. While you hold the Tension Arm, press the Vacuum push button to turn the forms vacuum on.
      If you do not hold the Tension Arm while you turn on the forms vacuum, you see a 079A Check Tension Arm intervention required message. You must handle this message before you can continue with this procedure.
  5. If any of the intervention messages are still displayed, press Check Reset on the affected printer operator panel or select OK on the touch panel.
  6. Check for and resolve or postpone any other error or intervention message that appears on the printer operator panel or the touch panel.
  7. Check to ensure that the perforation is aligned at the correct forms length of the lower tractor station alignment scale and adjust if necessary. Ensure that you check both printers.
  8. If necessary, complete the "Align Forms" procedure (Forms -> Align Forms).
  9. Select Start on the printer operator panel or on the Main touch panel for the affected printer.
    caution 85

Figure 85. Reestablishing forms alignment
reestablishing forms alignment
  1. Alignment mark
  2. First full page
  3. Align this perforation