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Forms jam is not visible

Intervention Error Code
Forms Not Set at Upper Tractor 0111
Upper Tractor Forms Jam 0119
Tension Arm Down 0131
Tension Arm Up 0132
Skew Error 0133
Fuser Wrap 0134
  1. Be aware that dark-colored backing on the forms can cause the printer to display these messages.
  2. The message 0119 Upper Tractor Forms Jam may appear if the top cover of the printer engine is open and is allowing light to affect an optical sensor. Ensure that the top cover is closed.

To clear the jam message from the printer operator panel display and the touchscreen window, press the vacuum push button twice: once to turn the vacuum off and again to turn the vacuum back on.

  1. Clean the upper tractor jam sensor. See step 5.
  2. Open the upper tractor covers and ensure that the tractor holes align with the tractor pins.
  3. Press the vacuum push button to turn off the forms vacuum.
  4. Hold down the tension arm while you do the following:
    1. Select Forms Feed on the printer control panel to align the form perforation of the first full page with the correct length alignment mark on the lower tractors. See Figure 96 for details.
    2. Press Stacker Up on the stacker control panel to make the forms taut.
    3. Slowly move the Tension Arm up to line up the mark with the alignment slot. While you hold the Tension Arm, press the vacuum push button to turn on the forms vacuum.
      If you do not hold down the Tension Arm while you turn on the forms vacuum, you see a 079A Check Tension Arm Intervention Required message. You must handle this message before you can continue with this procedure.
  5. If any of the intervention messages are still displayed, press Check Reset on the operator panel of the affected printer or select OK on the touchscreen.
  6. Check for and resolve or postpone any other error or intervention message that appear on the printer operator panel or the touchscreen.
  7. Check to ensure that the perforation is aligned at the correct forms length of the lower tractor station alignment scale and adjust if necessary. Ensure that you check both printers.
  8. If necessary, complete the Align Forms procedure (see Forms are broken between the printers).
  9. Complete the Align Forms procedure.
  10. Select Start on the printer operator panel or on the Main touchscreen panel for the affected printer.
    <85>For printers with microcode levels, version 11.6.128 and higher, both printers and attached pre and postprocessing equipment can be started from the main panel of the printer console and the printer operator panels. Visually assure that no other personnel are working on the system before starting the system.
  11. See Recovering from a forms jam.
  12. See Suggestions for preventing jams if the error recurs frequently.
Figure 96. Reestablishing forms alignment
Reestablishing forms alignment
  1. Alignment mark
  2. First full page
  3. Align this perforation