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Service Call Procedure

Use this procedure only when you have tried all of the operator actions that are described in the error message or listed in this book.

  1. Collect information about the printer system, including the machine type, model number, and serial number. This information is on a label (1) behind the center front cover, above the toner cartridge, on the diagonal frame of the transfer station. You will be asked for this information when you place the service call.
    This is an image that illustrates where is the label that contains information about the printer system.
  2. Collect information that is related to the problem. The service representative always needs the following information: Also, the following optional information may be useful:
  3. Follow your site procedures for reporting problems. For example, you may need to notify the shift supervisor or the system programmer before you request a service call.