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Forms Jam is Not Visible

Printer Error Error Code
Upper Tractor Forms Jam 0119
Tension Arm Down 0131
Tension Arm Up 0132
Skew Error 0133
Fuser Wrap 0134
  1. Be aware that dark-colored backing on the forms can cause the printer to display these messages.
  2. The message Upper Tractor Forms Jam 0119 may appear if the printer engine top cover is open and allowing light to affect an optical sensor. Ensure that the top cover is closed.
  1. Clean the upper tractor jam sensor. See step 16.
  2. Open the upper tractor covers and ensure that the tractor holes align with the tractor pins.
  3. Use the Forms Feed switches on the printer control panel to align the form perforation of the first full page with the correct length alignment mark on the lower tractors. See Figure 36 for details.
  4. If any of the Printer Error messages are still displayed, SELECT the Check Reset push-button on the Printer Error Display/Touch Screen window.
  5. Check for and resolve or postpone any other error or intervention message appearing on the Display/Touch Screen windows.
  6. For Duplex Operations -
    1. If necessary, enter the Thread/Align Forms procedure (see Forms Are Broken Between the Printers).
    2. Complete the Thread/Align Forms procedure.
  7. SELECT the Ready push-button on the Display/Touch Screen window.
  8. See Recovering from a Forms Jam.
  9. See Preventing Jams if the error recurs frequently.
Figure 36. Reestablishing Forms Alignment
This is an image that illustrates how to reestablishing forms alignment